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Please note that from Monday 28th June until early September there will be NO access to the surgery from the car park via the lift. The area will be locked as engineers are installing a new lift on behalf of the landlord.

If you choose to use the car park below the surgery we recommend you use either of the 2 sets of stairs on the external wall of the car park.

Patients with mobility issue may find it easier to park on the Purple 1 floor in Festival Place and use the bridge.

We apologise for the inconvenience whilst these essential works are carried out.



We would like to invite you to attend a vaccine walk-in clinics on either 22nd or 23rd July. We have both AZ and Pfizer available. On 22nd July please go to Gillies Health Centre RG22 4EH 9am-1pm and 2pm-6pm or on 23rd July please go to the middle of the Crown Heights complex . You do not need to book. Anyone over 18 can get their 1st vaccine.


For new details pertaining to GPDPR (GP Data for Planning and Research) please see either our Privacy Notice or item 20 within Further Information at the foot of this page.


The demand on our phone lines has been increasing and at the times when all our lines are in use you may hear engaged, unobtainable or a message saying you have dialled the wrong number. Unfortunately we are not in control of the message you hear - it is dependent on the network you are using. We are currently working with our system provider to arrive at a solution. Please continue to call 01256 329021 until you can get through. Our apologies for any delay you are experiencing whilst the number of inbound calls remain as high as they are.

 The eConsult service will be unavailable every Friday from 18:30 until Sunday at 18:30. For non emergency help during the weekends please contact 111



 ...but the coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus.

All healthcare settings are taking special measures to protect you, the public and their staff. GP practices are working as hard as ever, but differently. Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading.

Like hospitals and dentists, GP practices have also had to change how we offer our services to you. If you do need to come in, then the GP practice can ensure there are a minimal number of people in the practice, maintain social distancing and keep patients and staff safe.

The easiest and most effective method is to use e-Consult through the practice website, or you can telephone. You will then be contacted by a clinician to talk through your symptoms either over the phone, via email, or if needed and you have the available technology, through a video consultation.

Most patient’s health concerns can be managed over the phone or via video consultation. This is why practices are providing patients with either an initial phone call or video consultation to decide what would be the best way to help. If practices can support you without needing you to come into the practice itself, then this reduces the need for you to travel, and reduce the risk of the virus spreading.

If you do need a face-to-face appointment, you will be invited to attend the practice.

If you have suspected Covid-19 symptoms and, following a telephone assessment, need to have a further face-to-face appointment, this may take place at Old Basing surgery. 

If you need to have a non-Covid-19 related face to face appointment and do not have any Covid-19 symptoms, you will still be able to access your usual surgery. However, please be aware that this may change dependent of staff availability.

Thank you for adapting to this method of working and for helping to keep fellow patients and staff safe.

We have been awarded Learning Disability Friendly Practice status


This award scheme, led by the Strategic Health Facilitators shows which GP surgeries are changing so they are meeting the health needs of people with a learning disability.  
Health Facilitators work with GP practices to check how they doing  
     they will have a learning disability champion in their surgery  
  offer Annual Health Checks
make reasonable adjustments 
and be person centred
So far 42 practices have won the award, and can now show this by putting the award logo on their website

 Click here to see the Hampshire Carers Charter

(Site updated 19/07/2021)
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