Appointments

Who do I see?

Routine appointments

All appointments, whether urgent or routine, are triaged by a GP, whether that be booked via the telephone or Klinik. The most efficient way for your GP is to do this by clicking here and filling out an Klinik form.

If you decide to book via the telephone, our team will access Klinik and take you through the questions you would have answered if you had used the online option.

Our current routine wait time is around 5 weeks for a GP appointment.

Outside of 8 am and 6:30 pm and at weekends, please call 111.

If you need urgent medical assistance, please dial 999.

Please note we do not accept appointment requests via email.

Telephone Appointments

Telephone appointments are available from a number of sources – doctor, nurse, Pharmacist, Paramedic etc.

It would be helpful if you explain the nature of your query to the receptionist who will then be able to advise you who to contact and when they may be available.

Chaperones

If you would like a chaperone to be present during an intimate physical examination, please let us know.

We have specially trained staff members who are trained in this regard, if they are not available at the time of your appointment, you may need to re book your appointment.

For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.

1. Pharmacy First

What is Pharmacy First?

Pharmacy First is an NHS initiative that makes it easy for you to get healthcare advice and treatment for common conditions through your local pharmacy. No need for a GP appointment or prescription for issues like:

Sinusitis
Sore throats
Earaches
Infected insect bites
Impetigo
Shingles
Uncomplicated urinary tract infections in women

How Can Pharmacy First Help?

Pharmacy First provides prompt treatment and advice for these common conditions. Pharmacists might offer over-the-counter or prescription medications based on your needs, and all consultations are private. You can also be referred by NHS services like NHS 111 or your GP.

Additional Support from Pharmacies

Minor Ailments: Pharmacists can help with a variety of everyday health issues such as colds, flu, aches, pains, rashes, and cystitis. They can also assist with emergency contraception, pregnancy tests, and needle exchange services. No appointment is needed, and they will refer you to a doctor if necessary.
Medication Advice: Pharmacists are experts in safely using medicines. If you have questions about your prescriptions or over-the-counter drugs, they can provide guidance. For new long-term medications, the New Medicine Service offers ongoing support. If you take multiple medicines, the Medicines Use Review (MUR) can help ensure you’re using them correctly.
Repeat Prescriptions: Pharmacists can manage your repeat prescriptions, saving you a visit to the GP if your condition is stable. If any issues arise with your medication, your pharmacist can consult with your GP on your behalf.
Healthy Living Advice: Pharmacies can support your overall health by offering advice on diet, exercise, and smoking cessation. They provide nicotine replacement therapies and regular check-ins to help you quit smoking and stay healthy.

Pharmacy First is here to make getting the care you need simpler and faster.

2. Online Consultation

Get help from your GP with Klinik! You can submit any medical query, including an appointment request.

How it works

Choose the tile that matches your condition or type of request
Fill out the form
We will respond by text, phone or email usually by the end of the next working day

3. Call the Practice

Please note our receptionists are not able to allocate any GP appointments. The Clinician will triage your request for a further plan of action.

Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.

Telephone: 01256 329021

Cancelling your appointment

Please make every effort to keep your appointment. If you are unable to make it, please cancel it as soon as possible so that it can be reallocated to another patient in need. Your help will avoid a significant waste of NHS resources and is much appreciated.

Consult with a Doctor online

Start here

Extended Access

We work with Odiham and Old Basing Health Centre and Bramblys Grange Medical Practice as part of a primary care collaborative group (Mosaic Healthcare) to provide Enhanced Access appointments between 18:30 to 20:00 Monday to Friday and on alternate Saturdays.

Home Visits

If you need a home visit either complete an online form or call the surgery by 10:30 am

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect , if you do need a home visit, you can help us by completing an online form or call the surgery by 10:30 am.

You may only request a home visit if you are housebound or are too ill to visit the practice on that day.

You may get a phone call from a clinician after you request a visit. A clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.