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Appointments System

All appointments are triaged by a GP, whether that be booked via the telephone or EConsult. The most efficient way for your GP is to do this by clicking here and filling out an eConsult. One of our GPs will go through your responses and arrange the appropriate appointment or treatment.

Please note we do not accept appointment requests via email.

Language Line

This facility is available for all our overseas patients who need the assistance of a translator. When booking your appointment please request a double appointment with your doctor and advise us that you would like the assistance of a translator.

Improved Access

Improving access to general practice: evening and weekend appointments now available

We work with Odiham and Old Basing Health Centre as part of a primary care collaborative group (Mosaic Healthcare) to provide Improved Access appointments between 18:30 to 20:00 Monday to Friday, Saturday mornings and on Sundays.

Further information is available at www.england.nhs.uk/gpaccess

Chaperones

If you require a chaperone you can request one at any time during your consultation.

Your GP may also request that a chaperone is present.

If a chaperone isn’t available please feel free to re-schedule your appointment.

If possible please request a chaperone when booking your appointment.

Home Visits

If you need a home visit please call before 10.30 a.m.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10.30 a.m.

You may only request a home visit if you are housebound or are too ill to visit the practice on that day.

You may get a phone call from your GP after you request a visit. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

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Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

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Training Practice

Crown Heights Medical Centre has participated in training doctors for general practice for many years.

Qualified doctors who have already completed at least three years of hospital training join us for one year's experience to complete their training and you may be offered an appointment with them. In our role as a training practice we are regularly inspected to ensure a high quality of care and efficient administration.

We also have medical students attached to the practice. You will always be asked beforehand if a medical student may be present at a consultation. Some of our nurses and health visitors are also qualified to train others and may have students attending their clinics from time to time.