Accessing the Surgery

We Are Open

..but the coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus.

All healthcare settings are taking special measures to protect you, the public and their staff. GP practices are working as hard as ever, but differently. Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading.

Like hospitals and dentists, GP practices have also had to change how we offer our services to you. If you do need to come in, then the GP practice can ensure there are a minimal number of people in the practice, maintain social distancing and keep patients and staff safe.

The easiest and most effective method is to use e-Consult through the practice website, or you can telephone. You will then be contacted by a clinician to talk through your symptoms either over the phone, via email, or if needed and you have the available technology, through a video consultation.

 

Most patient’s health concerns can be managed over the phone or via video consultation. This is why practices are providing patients with either an initial phone call or video consultation to decide what would be the best way to help. If practices can support you without needing you to come into the practice itself, then this reduces the need for you to travel, and reduce the risk of the virus spreading.

If you do need a face-to-face appointment, you will be invited to attend the practice.

If you have suspected Covid-19 symptoms and, following a telephone assessment, need to have a further face-to-face appointment, this may take place at Old Basing surgery. 

If you need to have a non-Covid-19 related face to face appointment and do not have any Covid-19 symptoms, you will still be able to access your usual surgery. However, please be aware that this may change dependent of staff availability.

Whilst there has been a relaxation of the COVID rules since 1st April, the surgery, in line with NHS policy continues to:

Require patients to wear face masks whilst in the surgery

Asks patients not to attend the surgery, unless advised to do so by a clinician, if they or anyone in their household has had COVID or COVID symptoms in the last 10 days, unless the patient themselves has had COVID within the past 90 days.

Thank you for adapting to this method of working and for helping to keep fellow patients and staff safe.